Patient Access Representative

Jobtailor; Newburyport (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in Massachusetts is seeking a patient access representative to welcome and register patients, explain processes, and handle financial transactions. The role emphasizes accurate data entry, insurance verification, scheduling, and compassionate communication to ensure a smooth patient experience while protecting confidential information.

Candidates should have a high school degree, experience in customer service in fast-paced environments, and influenza vaccination as required.

Qualifications

• Experience in patient registration and financial transactions.
• Ability to verify demographics and insurance information accurately.
• Comfort in fast-paced environments with multi-tasking.

Responsibilities

• Welcome and register patients efficiently and empathetically.
• Explain registration processes and respond to patient questions.
• Process co-payments, co-insurance, deductibles, balances due, and reconcile cash drawer.
• Assist patients with kiosk check-in.
• Complete Medicare Secondary Payer Questionnaires and adjust coverage.
• Obtain signatures and process consent and other required documents.
• Counsel patients regarding non-covered services, ABNs, consents, and waivers.
• Monitor waiting area and ensure smooth registration flow.
• Schedule, reschedule, and cancel appointments using various tools.
• Verify scheduling information including insurance and demographics.
• Communicate financial clearance status to patients.
• Plan appointments with Financial Counseling as needed.

Skills

Patient Registration

Financial Transaction Processing

Customer Service

Scheduling Management

Electronic Information Processing

Education

High School Degree or Equivalent

Tools

MyChart

Digital Messaging

Work Queues

Patient Access Management Systems

Job description

• Welcome and register patients efficiently and empathetically
• Explain registration processes and respond to patient questions
• Process co-payments, co-insurance, deductibles, balances due, and reconcile the cash drawer
• Assist patients with kiosk check-in
• Complete Medicare Secondary Payer Questionnaires and adjust coverage
• Obtain signatures and process consent, financial, and other required documents
• Counsel patients regarding non-covered services, ABNs, consents, and waivers
• Monitor the waiting area and ensure smooth registration flow
• Complete missing inpatient registration information
• Respond to patient concerns and potential patient safety issues
• Maintain an orderly registration desk and secure confidential information
• Schedule, reschedule, and cancel appointments using calls, digital messaging, orders, work queues, MyChart, questionnaires, and searches
• Apply clinical department scheduling protocols and escal
• Verify scheduling and registration information, including referring physician, insurance, demographics, and contact details
• Communicate appointment and patient-care issues to Patient Access management
• Efficiently pre-register patients and verify required information
• Create and assign guarantors and verify insurance coverage using real-time eligibility
• Apply appropriate guarantor and insurance to patient visits
• Communicate financial clearance status and payment responsibility to patients
• Schedule patients with Financial Counseling as needed

Requirements

• High school degree or equivalent
• Prior experience in a business setting providing customer service while simultaneously processing and verifying electronic demographic, financial or other business-related information and data
• Ability to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary
• Ability to process electronic information and data accurately and efficiently
• Staff must be vaccinated against influenza (flu) as a condition of employment

Core Competencies

Demonstrates expertise in patient registration processes, financial transaction handling, and effective communication with patients. Proficient in managing scheduling and verifying insurance coverage while maintaining confidentiality and a smooth workflow.

Highest-signal resume keywords

• Patient Registration
• Financial Transaction Processing
• Customer Service
• Scheduling Management
• Electronic Information Processing

ATS Optimization Keywords

Hard Skills

• Co-Payment Processing
• Insurance Verification
• Data Entry
• Medicare Secondary Payer Questionnaires
• Appointment Scheduling
• Cash Drawer Reconciliation
• Consent Processing
• Patient Counseling
• Kiosk Check-In Assistance
• Electronic Demographic Verification

Soft Skills

• Empathy
• Communication
• Multi-Tasking
• Problem-Solving
• Decision Making

Certifications & Qualifications

• High School Degree or Equivalent
• Influenza Vaccination

Industry Keywords

• Patient Safety
• Confidential Information Management
• Financial Counseling
• Registration Desk Management
• Non-Covered Services Counseling

Tools & Technologies

• MyChart
• Digital Messaging
• Work Queues
• Patient Access Management Systems