Associate Specialist, Patient Access

Jobtailor; Springfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a Patient Access Clerk to perform admitting duties for hospital patients, assigning MRNs, verifying insurance, and collecting demographics on-site at HSHS - St. John's Hospital in Springfield, IL.

You will provide patient instructions, handle physician orders, operate the switchboard, and work toward point-of-service goals while ensuring compliant, accurate billing and effective collections.

Qualifications

• 1+ years of customer service experience.
• CRCR certification within 9 months of hire.
• Must reside and be authorized to work in the United States.
• Must be able to work on-site at HSHS - St. John's Hospital in Springfield, IL.
• Inquisitiveness and openness to innovation, including AI.
• High School Diploma/GED required.

Responsibilities

• Perform admitting duties for all patients admitted for hospital services.
• Assign accurate medical record numbers (MRNs).
• Complete medical necessity and compliance checks.
• Provide patient instructions and excellent customer service.
• Collect and process insurance information.
• Receive and process physician orders.
• Operate the telephone switchboard.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to correct accounts.
• Conduct account audits and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits.
• Make inbound and outbound calls to obtain demographic and insurance information.
• Collect point-of-service payments, past-due balances, and discuss payment plan options.
• Explain consent and patient education forms and obtain required signatures.
• Review insurance eligibility responses and select insurance plan codes.
• Enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using ABN software and distribute required forms.

Skills

Customer Service

Inquisitiveness

Openness to Innovation

Excellent Communication

Education

High School Diploma/GED

CRCR Certification

Tools

ABN Software

Quality Auditing Systems

Telephone Switchboard

Job description

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect and process insurance information
Receive and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service payments, past-due balances, and discuss payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses and select insurance plan codes
Enter benefit data to support point-of-service collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

• 1+ years of customer service experience
• Inquisitiveness and openness to innovation, including AI
• High School Diploma/GED required
• CRCR required within 9 months of hire (company paid)
• Must reside and be authorized to work within the United States
• Must be able to work on-site at HSHS - St. John's Hospital in Springfield, IL

Core Competencies

Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

• Customer Service Experience
• Medical Necessity Checks
• Insurance Verification
• CRCR Certification
• Point-of-Service Collections

ATS Optimization Keywords

Hard Skills

• Medical Record Number Assignment
• Account Auditing
• Benefit Data Entry
• Patient Pre-Registration
• Insurance Plan Code Selection

Soft Skills

• Inquisitiveness
• Openness to Innovation
• Excellent Communication

Certifications & Qualifications

• CRCR

Industry Keywords

• Patient Access
• Compliance Checks
• Insurance Information Processing
• Point-of-Service Goals
• Patient Education

Tools & Technologies

• ABN Software
• Quality Auditing Systems
• Telephone Switchboard