Access Operations Lead – Scheduling & Workflow

UVA Health; Virginia (MN); Hybrid; USD 48,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO & Disability & Retirement

HSA & FSA

Education support

Generous PTO

Job summary

UVA Health in Charlottesville is looking for an Access Implementation Team Lead to guide workflows and scheduling strategies across ambulatory care. This hybrid leadership role emphasizes expert guidance, training, and sustainable process improvement to connect patients with the right provider and visit type.

Based at 2211 Hydraulic Road with on-site Wednesdays, you will standardize decision trees, support sustainability efforts, and collaborate across specialty teams to enhance patient access.

Qualifications

• Bachelor's degree required.
• 1 year of relevant experience.
• Strong leadership and collaboration skills.

Responsibilities

• Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
• Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
• Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
• Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
• Maintain best-practice documentation and ensure operational resources remain current and actionable.
• Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
• Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.
• Provide backup coverage for Access Operations Liaisons during staffing shortages, planned time away, or other operational needs.
• Perform liaison-level responsibilities when hands-on operational support is required.
• Help ensure that improvements remain sustainable after implementation and continue to support reliable patient scheduling.

Skills

Leadership

Training

Workflow design

Documentation

Process improvement

Education

Bachelor's degree

Tools

Microsoft Visio

SharePoint

Smartsheet

Excel

Word

Job description

UVA Health in Charlottesville is looking for an Access Implementation Team Lead to guide workflows and scheduling strategies across ambulatory care. This hybrid leadership role emphasizes expert guidance, training, and sustainable process improvement to connect patients with the right provider and visit type.

Based at 2211 Hydraulic Road with on-site Wednesdays, you will standardize decision trees, support sustainability efforts, and collaborate across specialty teams to enhance patient access.