Ambulatory Access Implementation Lead (Hybrid)

Commonwealth of VA Careers; Charlottesville (VA); Hybrid; USD 48,000 - 118,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Health Savings Plans

Education support

Disability & Retirement

Flexible Spending Accounts

Job summary

UVA Health is seeking an Access Implementation Team Lead to guide workflows, decision trees, and operational practices that connect patients with the right provider, visit type, timing, and scheduling instructions. This hybrid leadership role oversees sustainability teams, standardizes workflows, and supports ambulatory access initiatives across UVA Health.

The position focuses on expertise, training, and collaboration, without direct people-management responsibilities.

Qualifications

• Bachelor’s degree required.
• 1 year of relevant experience.
• Licensure: None.

Responsibilities

• Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
• Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
• Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
• Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
• Maintain best-practice documentation and ensure operational resources remain current and actionable.
• Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
• Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.

Education

Bachelor’s degree

Job description

UVA Health is seeking an Access Implementation Team Lead to guide workflows, decision trees, and operational practices that connect patients with the right provider, visit type, timing, and scheduling instructions. This hybrid leadership role oversees sustainability teams, standardizes workflows, and supports ambulatory access initiatives across UVA Health.

The position focuses on expertise, training, and collaboration, without direct people-management responsibilities.