Ambulatory Access Manager, Specialty Departments

Virginia Commonwealth University Health Systems; Richmond (VA); Remote; USD 83,000 - 129,000; Full time

Job summary

Virginia Commonwealth University Health Systems is seeking an Ambulatory Access Manager for Specialty Departments to lead access optimization, design scheduling workflows, and align with enterprise standards. This role supervises Access Optimization Specialists, drives process improvements, and partners with clinical leadership to enhance patient access.

The position requires a Bachelor’s degree, 5+ years in healthcare operations, and 3+ years of management, with Epic scheduling experience.

Qualifications

• Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools.
• Minimum of three (3) years of direct management experience in an operational or technical environment.

Responsibilities

• Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development.
• Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access.
• Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.
• Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards.
• Participates in system and process design reviews, identifying improvement opportunities, initiating redesign efforts, and ensuring change adoption across stakeholder groups.
• Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating.
• Provides specialty-specific consultations and subject-matter guidance, ensuring departments align to access standards while addressing unique clinical and operational complexities.
• Maintains documentation, standards of practice (SOPs), role guides, and knowledge resources to support continuity, onboarding, and organizational learning within the access function.
• Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long-term sustainability.
• Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.

Skills

Healthcare operations

Epic scheduling workflows

Management experience

Education

Bachelor's degree in Business, Finance, Health Information Management or related field

Master's degree preferred (MBA, MHA, MPH)

Tools

Epic scheduling

Job description

Virginia Commonwealth University Health Systems is seeking an Ambulatory Access Manager for Specialty Departments to lead access optimization, design scheduling workflows, and align with enterprise standards. This role supervises Access Optimization Specialists, drives process improvements, and partners with clinical leadership to enhance patient access.

The position requires a Bachelor’s degree, 5+ years in healthcare operations, and 3+ years of management, with Epic scheduling experience.