Access Program Coordinator Lead

UVA Health; Virginia (MN); Hybrid; USD 48,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental & Vision

PTO & Disability & Retirement

HSA & FSA

Education support

Generous PTO

Job summary

UVA Health in Charlottesville is looking for an Access Implementation Team Lead to guide workflows and scheduling strategies across ambulatory care. This hybrid leadership role emphasizes expert guidance, training, and sustainable process improvement to connect patients with the right provider and visit type.

Based at 2211 Hydraulic Road with on-site Wednesdays, you will standardize decision trees, support sustainability efforts, and collaborate across specialty teams to enhance patient access.

Qualifications

• Bachelor's degree required.
• 1 year of relevant experience.
• Strong leadership and collaboration skills.

Responsibilities

• Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
• Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
• Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
• Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
• Maintain best-practice documentation and ensure operational resources remain current and actionable.
• Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
• Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.
• Provide backup coverage for Access Operations Liaisons during staffing shortages, planned time away, or other operational needs.
• Perform liaison-level responsibilities when hands-on operational support is required.
• Help ensure that improvements remain sustainable after implementation and continue to support reliable patient scheduling.

Skills

Leadership

Training

Workflow design

Documentation

Process improvement

Education

Bachelor's degree

Tools

Microsoft Visio

SharePoint

Smartsheet

Excel

Word

Job description

Help shape how patients access ambulatory care across UVA Health. The Access Implementation Team Lead strengthens the workflows, decision trees, and operational practices that connect patients with the right provider, visit type, timing, and scheduling instructions. This hybrid leadership opportunity supports the continued success of the One Team United on Access initiative; a multi-year effort focused on improving patient access across the ambulatory environment. As a trusted subject matter expert, you will guide sustainability teams, advance workflow standardization, and help ambulatory practices sustain effective scheduling processes over time.

The Role

The Access Implementation Team Lead provides technical and operational leadership to Access Operations Liaisons and Access Program Coordinators. You will combine hands-on workflow expertise with training, coaching, documentation oversight, and process improvement to promote consistency across specialties and implementation waves.

This is a leadership role without direct people-management responsibilities, offering the opportunity to influence outcomes through expertise, collaboration, and a clear understanding of ambulatory access operations. Your work will directly support the teams responsible for helping patients navigate complex scheduling pathways.

In An Average Day, You May

• Provide technical guidance and workflow support to Access Operations Liaisons and Access Program Coordinators.
• Review decision trees and scheduling instructions to identify opportunities for standardization, clarity, and operational efficiency.
• Lead training, education, coaching, and onboarding activities for team members supporting access implementation and sustainability.
• Participate in sustainability meetings with specialty groups and help address post-implementation workflow needs.
• Maintain best-practice documentation and ensure operational resources remain current and actionable.
• Use Microsoft Visio, SharePoint, Smartsheet, Excel, and Word to support workflow design, documentation, tracking, and communication.
• Partner across specialty teams to strengthen consistency throughout the One Team United on Access initiative.
• Provide backup coverage for Access Operations Liaisons during staffing shortages, planned time away, or other operational needs.
• Perform liaison-level responsibilities when hands-on operational support is required.
• Help ensure that improvements remain sustainable after implementation and continue to support reliable patient scheduling.

The position is based at 2211 Hydraulic Road and follows a hybrid schedule, with an onsite presence required each Wednesday. Additional onsite support may be needed during go-lives or special initiatives.

Why UVA Health

At UVA Health, access is an essential part of the patient experience. Effective scheduling workflows help patients reach the appropriate clinical team with the information and timing needed to support coordinated care. In this role, your expertise will have direct influence on patient access across the ambulatory network.

You will join a collaborative, project-focused team supporting a mature organizational initiative and its long-term sustainability. This position offers meaningful visibility across specialties and the opportunity to shape operational practices that can improve both patient and team-member experiences.

Role

UVA Health offers an environment where healthcare operations, academic medicine, clinical expertise, and continuous improvement come together. In this role, you will have the opportunity to:

• Step into a leadership-level position while remaining closely connected to operational work.
• Serve as a recognized subject matter expert in access workflows and implementation methodology.
• Collaborate with cross-functional specialty teams throughout UVA Health.
• Lead through influence, technical expertise, training, and relationship-building.
• Advance decision-tree quality and workflow standardization across implementation waves.
• Develop broader experience in education, coaching, documentation governance, and process improvement.
• Support an initiative designed to strengthen how patients navigate access to specialty care.
• Work in a hybrid environment with limited routine onsite requirements.

This opportunity is especially well suited to an experienced access professional who understands the One Team United on Access methodology and is ready to expand their impact through operational leadership, sustainability planning, and workflow optimization.

Why People Love Living in Charlottesville

Charlottesville offers healthcare professionals an appealing combination of natural beauty, culture, community, and everyday convenience. Located near the Blue Ridge Mountains, the area provides easy access to hiking, cycling, scenic drives, parks, and other outdoor activities. The city is also known for its vibrant food scene, local arts, live music, historic character, and welcoming neighborhoods. With a blend of urban amenities and nearby open spaces, Charlottesville provides an enjoyable setting for professionals and families seeking a connected community and a balanced lifestyle.

Minimum Requirements

Education: Bachelor’s degree.

Experience: 1 year of relevant experience.

Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $48,462.00 - $96,925.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children’s hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.