Access Control & Visitor Concierge

SpaceX; College Station (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

SpaceX is seeking a Security Operator to serve as the first point of contact for employees, vendors, and guests across its facilities. The role focuses on welcoming visitors, enforcing access protocols, and coordinating with the SPOC during incidents.

Ideal candidates will have a high school diploma and 3+ years in a customer service or security-related role, with strong communication skills and ability to de-escalate conflicts. Flexibility for varied schedules is required.

Qualifications

• High school diploma or equivalency certificate.
• 3+ years of experience working in a customer service or facility security-related capacity.

Responsibilities

• Track special events and visits.
• Provide high-quality customer service to employees, contractors, and visitors.
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities.
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to initiate timely and effective notifications and response measures for incidents or emergencies.
• Assist emergency response personnel dispatched to a SpaceX site.
• Prepare clear and concise written incident reports.
• Report maintenance, facility, and technology issues and alarms.

Skills

Customer service

Access control

Emergency response

Communication skills

Relationship building

First Aid/CPR/AED

Education

High school diploma or equivalency

Tools

Windows

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

SpaceX is seeking a Security Operator to serve as the first point of contact for employees, vendors, and guests across its facilities. The role focuses on welcoming visitors, enforcing access protocols, and coordinating with the SPOC during incidents.

Ideal candidates will have a high school diploma and 3+ years in a customer service or security-related role, with strong communication skills and ability to de-escalate conflicts. Flexibility for varied schedules is required.