Onsite Campus IT Support Specialist

University of Southern California; California; On-site; USD 60,000 - 75,000; Full time

Job summary

The University of Southern California's Viterbi School of Engineering seeks a Computer Services Associate to deliver frontline technology support for faculty, students, staff, and administrators across USC campuses. You will assist with hardware, software, workstations, printers, user accounts, and basic connectivity, with on-site, remote, and phone support.

Responsibilities include documenting requests, troubleshooting routine issues, assisting with device setup and maintenance, and escalating

Qualifications

• Bachelor's degree or combination of education and experience.
• 1 year of directly related computer-support experience preferred.

Responsibilities

• Assist with questions involving basic equipment, OS, software, and services.
• Provide onsite, remote, and telephone support and cover service desks as needed.
• Document requests, troubleshooting steps, and resolutions in designated systems.
• Elevate complex issues to senior teams and coordinate with other tech units.
• Assist in user training, documentation, and developing support procedures.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Education

Bachelor's degree

Job description

The University of Southern California's Viterbi School of Engineering seeks a Computer Services Associate to deliver frontline technology support for faculty, students, staff, and administrators across USC campuses. You will assist with hardware, software, workstations, printers, user accounts, and basic connectivity, with on-site, remote, and phone support.

Responsibilities include documenting requests, troubleshooting routine issues, assisting with device setup and maintenance, and escalating