Onsite Research IT Support Specialist

University of Southern California; Los Angeles (CA); On-site; USD 54,000 - 60,000; Full time

Job summary

University of Southern California seeks a Computer Services Consultant II to provide technical support, consultation, and on-site/remote assistance for faculty, students, staff, researchers, and administrators. The role covers hardware, software, networks, classroom/ conferencing tech, and security considerations.

The position plans, configures, installs, maintains, and troubleshoots systems, with responsibilities spanning deployments, asset management, documentation, training, and coordination

Qualifications

• Bachelor's degree or combined experience/education may substitute for minimum education.
• Two years of directly related computer support experience required; three years preferred.
• Knowledge of computing environments and working knowledge of hardware, software, OS, networks, wireless, security software, and peripherals.
• Experience installing, configuring, maintaining, and troubleshooting computers, workstations, software, printers, peripherals, classroom or conference-room technologies, and network connectivity.
• Experience supporting faculty, students, staff, researchers, or administrative users in a complex service environment.
• Experience with technology asset management, account and access support, documentation, training, backup/restoration, and ticketing/service-management tools preferred.
• Experience installing or maintaining servers and networks preferred.
• Strong customer-service, troubleshooting, organizational, documentation, communication, collaboration, and time-management skills.
• Ability to work flexibly across assignments, locations, technologies, schedules, and service areas based on operational needs.

Responsibilities

• Provide technical support, assistance, and consultation to users in assigned areas.
• Respond to support requests onsite, remotely, or by telephone; diagnose problems and resolve or escalate as appropriate.
• Support computers, workstations, operating systems, software, printers, peripherals, and network connectivity.
• Provide user-friendly explanations and status updates to users.
• Participate in incident response, service restoration, and maintenance activities.
• Plan, install, configure, and maintain networked and stand-alone computer systems for multiple environments.
• Assist with technology asset management, inventory, deployment, reassignment, surplus, and related record-keeping.
• Coordinate with related teams and partners on projects and deployments.

Skills

Technical support

Customer service

Networking

Troubleshooting

Documentation

Training

Project coordination

Security

Education

Bachelor's degree

Tools

Security software

Ticketing systems

Job description

University of Southern California seeks a Computer Services Consultant II to provide technical support, consultation, and on-site/remote assistance for faculty, students, staff, researchers, and administrators. The role covers hardware, software, networks, classroom/ conferencing tech, and security considerations.

The position plans, configures, installs, maintains, and troubleshoots systems, with responsibilities spanning deployments, asset management, documentation, training, and coordination