Academic Desktop Support Specialist — Windows, Mac & AV

Rhodes College; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

403(b) retirement

Medical, Dental, and Vision Insurance

Vacation Time

Sick Time

Paid Holidays

Employee Assistance Program

Long-Term & Short-Term Disability

Life and AD&D Insurance

Tuition Remission

Job summary

Rhodes College is seeking a Desktop Support Specialist within the Academic Technology Team. You will provide desktop and endpoint support for a diverse campus community including faculty, staff, labs, and classrooms, focusing on Windows and MacOS.

The role also covers classroom audiovisual systems, software updates via SCCM and Intune, incident resolution, and collaboration with Information Services to maintain desktop standards and campus technology services.

Qualifications

• Associate's degree in information technology, computer science, or a related field is required.
• Experience supporting desktop and laptop computers in a professional or higher education technology support environment.
• Working knowledge of Windows operating systems, desktop hardware, software, printers, peripherals, networking fundamentals, and common troubleshooting practices.
• Familiarity with macOS and Apple computers is preferred; Apple device management tools such as JAMF are beneficial but not required.
• Familiarity with centralized endpoint management, software deployment, imaging, configuration management, or similar enterprise technology management tools is preferred.
• Familiarity with audiovisual equipment, technology-enabled classrooms, or instructional technology is beneficial.
• Excellent customer-service, communication, organizational, and problem-solving skills.
• Ability to work collaboratively with other technical staff while independently managing assigned support requests and projects.

Responsibilities

• Provide technical support for desktop and laptop computers, software, printers, peripherals, and related technology.
• Configure, deploy, maintain, troubleshoot, and replace computers for faculty, staff, labs, and classrooms.
• Install and maintain operating system updates, software, security patches, and standard applications using SCCM and Intune management platforms.
• Respond to and resolve support requests in coordination with the Help Desk and other Information Services staff.
• Provide support for classroom audiovisual systems, displays, projection systems, control systems, and instructional technologies.
• Collaborate with Academic Technology staff on desktop standards, technology deployments, upgrades, and preventative maintenance.
• Maintain current knowledge of desktop, endpoint management, audiovisual, and instructional technologies.

Job description

Rhodes College is seeking a Desktop Support Specialist within the Academic Technology Team. You will provide desktop and endpoint support for a diverse campus community including faculty, staff, labs, and classrooms, focusing on Windows and MacOS.

The role also covers classroom audiovisual systems, software updates via SCCM and Intune, incident resolution, and collaboration with Information Services to maintain desktop standards and campus technology services.