Desktop Support Specialist

Rhodes College; United States; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

403(b) retirement

Medical, Dental, and Vision Insurance

Vacation Time

Sick Time

Paid Holidays

Employee Assistance Program

Long-Term & Short-Term Disability

Life and AD&D Insurance

Tuition Remission

Job summary

Rhodes College is seeking a Desktop Support Specialist within the Academic Technology Team. You will provide desktop and endpoint support for a diverse campus community including faculty, staff, labs, and classrooms, focusing on Windows and MacOS.

The role also covers classroom audiovisual systems, software updates via SCCM and Intune, incident resolution, and collaboration with Information Services to maintain desktop standards and campus technology services.

Qualifications

• Associate's degree in information technology, computer science, or a related field is required.
• Experience supporting desktop and laptop computers in a professional or higher education technology support environment.
• Working knowledge of Windows operating systems, desktop hardware, software, printers, peripherals, networking fundamentals, and common troubleshooting practices.
• Familiarity with macOS and Apple computers is preferred; Apple device management tools such as JAMF are beneficial but not required.
• Familiarity with centralized endpoint management, software deployment, imaging, configuration management, or similar enterprise technology management tools is preferred.
• Familiarity with audiovisual equipment, technology-enabled classrooms, or instructional technology is beneficial.
• Excellent customer-service, communication, organizational, and problem-solving skills.
• Ability to work collaboratively with other technical staff while independently managing assigned support requests and projects.

Responsibilities

• Provide technical support for desktop and laptop computers, software, printers, peripherals, and related technology.
• Configure, deploy, maintain, troubleshoot, and replace computers for faculty, staff, labs, and classrooms.
• Install and maintain operating system updates, software, security patches, and standard applications using SCCM and Intune management platforms.
• Respond to and resolve support requests in coordination with the Help Desk and other Information Services staff.
• Provide support for classroom audiovisual systems, displays, projection systems, control systems, and instructional technologies.
• Collaborate with Academic Technology staff on desktop standards, technology deployments, upgrades, and preventative maintenance.
• Maintain current knowledge of desktop, endpoint management, audiovisual, and instructional technologies.

Job description

Job Title: Desktop Support Specialist

Department: Information Services

Job Description:

The Desktop Support Specialist is a member of the Academic Technology Team and reports directly to the Manager of Technology. This position provides general desktop and endpoint technology support for a diverse campus community consisting of faculty, staff, computer labs, and classroom learning spaces. The primary focus of the position is supporting college owned computers, peripherals, applications, and related technology across Windows and MacOS. The position also provides secondary support for classroom audiovisual systems and other technology used in teaching and learning.

Job Responsibilities:

• Provide technical support for desktop and laptop computers, software, printers, peripherals, and related technology.
• Configure, deploy, maintain, Troubleshoot, and replace computers for faculty, staff, labs, and classrooms.
• Install and maintain operating system updates, software, security patches, and standard applications using SCCM and Intune management platforms.
• Respond to and resolve support requests in coordination with the Help Desk and other Information Services staff.
• Provide support for classroom audiovisual systems, displays, projection systems, control systems, and instructional technologies.
• Collaborate with Academic Technology staff on desktop standards, technology deployments, upgrades, and preventative maintenance.
• Maintain current knowledge of desktop, endpoint management, audiovisual, and instructional technologies.

Job Qualifications:

• Associate's degree in information technology, computer science, or a related field required.
• Experience supporting desktop and laptop computers in a professional or higher education technology support environment.
• Working knowledge of Windows operating systems, desktop hardware, software, printers, peripherals, networking fundamentals, and common troubleshooting practices.
• Familiarity with macOS and Apple computers is preferred.
• Experience with Apple device management tools such as JAMF is beneficial but is not required.
• Familiarity with centralized endpoint management, software deployment, imaging, configuration management, or similar enterprise technology management tools is preferred.
• Familiarity with audiovisual equipment, technology-enabled classrooms, or instructional technology is beneficial.
• Excellent customer-service, communication, organizational, and problem-solving skills.
• Ability to work collaboratively with other technical staff while independently managing assigned support requests and projects.

Physical Demands:

Light work: General office environment that requires sitting at a desk and also frequently walking from building to building. The candidate will perform computer work, keyboard use, and telecommunications on a frequent basis. Manual dexterity will be required to perform keyboard and writing activities on a frequent basis. Visual acuity is required on a frequent basis to read and review print and electronic documents. Some physical skill is required to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks and workstations or other confined areas. Mobility of the candidate will be sufficient to allow moving about the office and to walk from building to building throughout campus. Employee may be required to occasionally climb ladders and stairs. Candidate may be required to work above head on equipment and components. Lifting and moving of computer components and peripherals weighing between 40 and 90 pounds will be required. The physical demands must be met to successfully perform the essential functions of this job.

Benefits Highlights:

• 403 (b) Retirement
• Medical, Dental, and Vision Insurance
• Vacation Time (23 days)
• Sick Time (12 days)
• Paid Holidays (21 days)
• Employee Assistance Program
• Long-Term & Short-Term Disability
• Life and AD&D Insurance
• Tuition Remission

For a full list of our benefits and additional information, please navigate to our benefits site.

Rhodes is an equal opportunity employer that offers an excellent benefits package and a great working environment.

Rhodes College is an international, four-year, private, co-educational, residential college committed to the liberal arts and sciences, located in Memphis, Tennessee. We aspire to graduate students with a lifelong passion for learning, a compassion for others, and the ability to translate academic study and personal concern into effective leadership in their communities and the world. We encourage applications from qualified individuals interested in helping us achieve this vision. Rhodes is profiled in The Princeton Review's popular college guide, The Best 384 Colleges: 2019 Edition, and ranks No. 10 for Most Accessible Professors and No. 16 for Most Engaged in Community Service. Rhodes is also one of fifty colleges included in both editions of The Princeton Review's list of "Colleges That Create Futures" and continues to be included in each new edition of Colleges That Pay You Back: The 200 Schools That Give You the Best Bang for Your Buck. For two years in a row, Rhodes was named America's #1 Service-Oriented College by Newsweek magazine.