Absence Support Coordinator

Ampcus Inc; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ampcus Inc. in the United States seeks an Absence Support Coordinator contractor in Atlanta, GA to join the IFS Effectiveness Team. You will develop and automate reports, analyze data, and support decision-making for flight operations and attendance metrics.

The role emphasizes analytical rigor, data-driven guidance for leaders, and collaboration across departments, with a focus on improving efficiency and performance in IFS operations.

Qualifications

• Bachelor’s Degree or 5+ years of relevant experience.
• 3+ years work experience in a Data Analytics, Business, Program Management or related field.
• Highly proficient PC skills including Excel, Word and PowerPoint.
• Basic SAS/SQL programming skills.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with professionalism, discretion and diplomacy.
• Strong interpersonal and communication skills.
• Fast learner capable of meeting aggressive timelines with accurate work products.
• Comfortable working in a fast-paced environment, managing multiple priorities.
• COVID-19 vaccine may be required for U.S.-based roles where law allows.

Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Guide Base Operations by influencing optimization of decision support tools.
• Identify opportunities for increased efficiency using emerging technologies.
• Perform ad hoc analysis around Reliability and Performance Development and internal investigations.
• Collaborate with IFS and other departments to deliver process improvements.
• Support annual Flight Plan goals with strong analytical work.

Skills

Analytical skills

Interpersonal skills

Problem solving

Fast learner

Multitasking

Education

Bachelor's Degree

Master’s degree (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAS/SQL

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Absence Support Coordinator

Location(s): Atlanta, GA

Job Summary

In-Flight Service (IFS) is seeking an experienced, analytical professional to join the IFS Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs.

The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting the operations and flight attendants’ work-life.

Key Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools.
• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information.
• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations.
• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements.
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals.

Minimum Qualifications

• Bachelor’s Degree or 5 plus years of relevant experience.
• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field.
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint.
• Basic SAS/SQL programming skills.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with professionalism, discretion and diplomacy.
• Strong interpersonal and communication skills.
• Be a quick learner capable of meeting aggressive timelines with accurate work products.
• Comfortable working in a fast-paced environment, managing multiple priorities.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by the organization.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Must be performing satisfactorily in current position.
• Consistently makes safety and security, of self and others, the priority.

Preferred Qualifications

• Master’s degree in a business or quantitative discipline.
• Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R.
• General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.