Absence Support Coordinator

Ampcus, Inc; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Ampcus, Inc is seeking an Absence Support Coordinator for the In-Flight Service (IFS) team in Atlanta, GA. The role focuses on analytics, reporting, and decision support to help drive operational performance and flight attendant wellness.

The contractor will develop and automate reports, monitor accruals for paid sick leave, and influence optimization of analytics tools across Base Operations. Strong SAS/SQL, Excel, and data visualization skills are essential for success.

Qualifications

• Bachelor's degree or 5+ years of relevant experience.
• 5+ years in data analytics, business, program management or related field.
• Advanced Excel, Word and PowerPoint skills.
• Basic SAS/SQL programming skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Guide leaders in using data to drive decisions affecting operations and flight attendants' work-life.
• Identify opportunities for efficiency through emerging technologies in information dissemination.
• Perform ad hoc analyses around performance metrics and internal investigations.
• Collaborate cross-functionally with stakeholders to deliver process improvements.
• Support achievement of annual performance goals through data-driven insights.

Skills

Data analytics

SQL

Excel

PowerPoint

SAS

Communication

Education

Bachelor's Degree

Tools

SAS

SQL

PowerBI

Tableau

R

Excel

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Absence Support Coordinator

Atlanta, GA

Job Summary

In-Flight Service (IFS) is seeking an experienced, analytical professional to join the IFS Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs.

The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting the operations and flight attendants' work-life.

Key Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools.
• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information.
• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations.
• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements.
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals.

Minimum Qualifications

• Bachelor's Degree or 5 plus years of relevant experience.
• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field.
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint.
• Basic SAS/SQL programming skills.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with professionalism, discretion and diplomacy.
• Strong interpersonal and communication skills.
• Be a quick learner capable of meeting aggressive timelines with accurate work products.
• Comfortable working in a fast-paced environment, managing multiple priorities.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by the organization.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Must be performing satisfactorily in current position.
• Consistently makes safety and security, of self and others, the priority.

Preferred Qualifications

• Master's degree in a business or quantitative discipline.
• Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R.
• General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.