Absence Support Coordinator

Ztek Consulting, Inc.; Atlanta (GA); On-site; USD 55,000 - 96,000; Full time

Job summary

Delta Air Lines, Inc. is seeking an Absence Support Coordinator Contractor to manage absence logging in designated states and ensure regulatory compliance.

You will maintain multiple databases, generate timely reports, and support bases with data-driven insights. The role emphasizes accuracy, discretion with HIPAA-sensitive information, and collaboration with GO leaders to drive performance metrics and process improvements.

Qualifications

• Bachelor’s Degree or 5+ years of relevant experience.
• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field.
• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint.
• Basic SAS/SQL programming skills.
• Excellent analytical and problem-solving skills.
• Ability to handle confidential information with professionalism, discretion and diplomacy.
• Strong interpersonal and communication skills.
• Be a quick learner capable of meeting aggressive timelines with accurate work products.
• Comfortable working in a fast-paced environment, managing multiple priorities.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

Responsibilities

• Create, automate and distribute new reports and enhance existing reporting structures.
• Track hours worked to establish accrual of paid sick leave for flight attendants.
• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools.
• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information.
• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations.
• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements.
• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals.

Skills

Data analytics

SAS/SQL

Excel

PowerPoint

Analytical skills

Confidentiality

Communication

Quick learner

Fast-paced environment

Education

Bachelor’s Degree

Master’s degree in business or quantitative discipline

Tools

PowerBI

Tableau

R

SAS

Job description

• The Absence Support Coordinator - IFS will support the Client In-Flight Service (IFS), division in managing absence logging processes in designated states. This role will partner with leaders at the GO and in bases to ensure compliance with local regulations.


• Ensures accurate documentation in multiple databases, timely processing of absence status codes.


• Use efficient data collection and processing methods to organize and disseminate information, generate reports to meet deadlines.


• Utilizing an SOP and set of instructions, manually excuse absence codes and approve that excuse request in the MyTeam system. Update a PPT bank with new accruals in accordance with pre-set guidance.


• This role will have no decision-making responsibility, as more complex cases will be reviewed by merit leaders.


• Attention to detail, ability to handle confidential information (HIPAA) with professionalism and extreme discretion - Proficiency in Microsoft Office and data management tools - Must be able to interpret and follow a wide variety of laws, rules, codes and regulations.


• 2+ years of relevant work experience

How you’ll help us Keep Climbing (overview & key responsibilities):

In-Flight Service (IFS) is seeking an experienced, analytical professional to join the IFS Effectiveness Team as an Absence Support Coordinator Contractor, reporting to the Lead Program Manager of IFS Performance Strategy and Analytics. This role will support the IFS Operations organization by providing reporting and insights to help field leaders and flight attendants meet and exceed IFS goals in critical operational and performance KPIs.

The ideal candidate can demonstrate technical proficiencies, adapt to new environments and challenges, and work both autonomously and collaboratively across the organization. The contractor position should be comfortable guiding leaders in using data to drive difficult decisions impacting the operations and flight attendants’ work-life.

Key Responsibilities:

• Create, automate and distribute new reports and enhance existing reporting structures


• Track hours worked to establish accrual of paid sick leave for flight attendants


• Demonstrate self-starter initiative to work with and support Base Operations by influencing ongoing optimization and development of next generation decision support, analytic and process tools


• Find and implement opportunities for increased efficiency, leveraging emerging technologies, in disseminating information


• Perform actionable analysis on an ad hoc basis around Reliability and Performance Development, usage of Flight Attendant Commuter Assist Policy, and internal investigations


• Work cross-functionally with key stakeholders in IFS and other departments to deliver on process improvements


• Exercise critical thinking and strong analytical skills to achieve the annual Flight Plan goals

What you need to succeed (minimum qualifications):

• Bachelor’s Degree or 5 plus years of relevant experience


• 3+ years work experience in a Data Analytics, Business, Program Management or other quantitative or process/engineering-related field


• Highly proficient PC skills including advanced-level knowledge of Microsoft Excel, Word and PowerPoint


• Basic SAS/SQL programming skills


• Excellent analytical and problem-solving skills


• Ability to handle confidential information with professionalism, discretion and diplomacy


• Strong interpersonal and communication skills


• Be a quick learner capable of meeting aggressive timelines with accurate work products


• Comfortable working in a fast-paced environment, managing multiple priorities


• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.


• Practice safety-conscious behaviors in all operational processes and procedures


• Must be performing satisfactorily in current position


• Consistently makes safety and security, of self and others, the priority

What will give you a competitive edge (preferred qualifications):

• Master’s degree in a business or quantitative discipline


• Extensive SAS/SQL knowledge and experience with PowerBI, Tableau and R


• General knowledge of In-Flight Service performance metrics, programs, work rules and/or DBMS