911 Emergency Dispatcher — Coordinate Critical, Calm Responses

911 Emergency Communications; Canton (MS); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications Canton seeks an emergency dispatcher to connect callers with police, fire, or EMS, gather details, and coordinate responders per agency procedures.

The role requires calm communication, accurate documentation, and the ability to multitask across radio, computer-aided dispatch, and phone systems.

Entry-level requirements include a high school diploma; agencies may require testing and training deadlines; overtime may be required.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

911 Emergency Communications Canton seeks an emergency dispatcher to connect callers with police, fire, or EMS, gather details, and coordinate responders per agency procedures.

The role requires calm communication, accurate documentation, and the ability to multitask across radio, computer-aided dispatch, and phone systems.

Entry-level requirements include a high school diploma; agencies may require testing and training deadlines; overtime may be required.