911 Public Safety Dispatcher - Calm, Rapid Response

Emergency Telecommunicator Services; Canton (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services in Canton, OH is seeking qualified applicants for 911 Emergency Dispatcher roles. The position involves handling emergency and nonemergency calls, gathering critical information, and coordinating police, fire, or medical responders according to agency procedures.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Computer proficiency

Multitasking

Education

High School Diploma or GED

Tools

Emergency dispatch software

Radio/telephone systems

Job description

Emergency Telecommunicator Services in Canton, OH is seeking qualified applicants for 911 Emergency Dispatcher roles. The position involves handling emergency and nonemergency calls, gathering critical information, and coordinating police, fire, or medical responders according to agency procedures.

Applicants should have a high school diploma or GED; some agencies require prior emergency communications experience or certifications.