911 Emergency Dispatcher - Calm, Critical Communications Pro

Emergency Telecommunicator Services; Massillon (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services seeks a Massillon-based 911 Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or medical resources. The role demands calm communication, quick prioritization, and accurate data entry across multiple systems.

The position involves shift work in a public safety environment, with requirements for appropriate background checks and certifications as determined by the employing agency.

Qualifications

• High school diploma or GED required or preferred.
• Typing and listening skills with clear articulation.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks a Massillon-based 911 Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or medical resources. The role demands calm communication, quick prioritization, and accurate data entry across multiple systems.

The position involves shift work in a public safety environment, with requirements for appropriate background checks and certifications as determined by the employing agency.