911 Emergency Dispatcher — Be the Calm in a Crisis

County Emergency Communications; Acra (NY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources in Acra, NY. The role emphasizes calm communication, accurate information gathering, and coordination across multiple systems.

Responsibilities include handling emergency calls, confirming locations, and relaying information while maintaining records and confidentiality. Shift work, potential overtime, and a background screening are typical aspects of the position.

Qualifications

• A high school diploma or GED commonly required.
• Active listening, clear speech, accurate typing are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses and incident details; relay information to responders.
• Enter incident information into CAD systems and monitor radio traffic.
• Dispatch appropriate responders and maintain records with confidentiality.

Job description

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS resources in Acra, NY. The role emphasizes calm communication, accurate information gathering, and coordination across multiple systems.

Responsibilities include handling emergency calls, confirming locations, and relaying information while maintaining records and confidentiality. Shift work, potential overtime, and a background screening are typical aspects of the position.