911 Emergency Dispatcher — Calm, Precise Coordination

County Emergency Communications; Lederach (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with responders in Lederach, PA. You will handle emergency and nonemergency calls, verify locations and details, and coordinate resources according to agency procedures.

The role emphasizes calm communication, accurate information relay, and the use of multiple dispatch systems while working in a dynamic, around-the-clock environment.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or current certifications.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure are valuable.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Calm under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with responders in Lederach, PA. You will handle emergency and nonemergency calls, verify locations and details, and coordinate resources according to agency procedures.

The role emphasizes calm communication, accurate information relay, and the use of multiple dispatch systems while working in a dynamic, around-the-clock environment.