911 Emergency Dispatcher: Calm, Critical Communications

County Emergency Communications; Smithton (Westmoreland County); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Paid leave

Retirement benefits

Zusammenfassung

County Emergency Communications in Smithton, PA, seeks an efficient 911 Emergency Dispatcher to handle calls and coordinate responders. Responsibilities include gathering information, confirming locations, and relaying accurate updates across multiple systems.

The role requires calm communication, strong listening skills, and the ability to manage urgent, changing situations while adhering to agency procedures.

Qualifikationen

• High school diploma or equivalent required; some agencies recruit entry-level applicants or prefer experience.
• Typing accuracy, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.
• Official announcements determine required testing scores, experience and training deadlines.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Active listening

Accurate typing

Clear speech

Organize information under pressure

Calm communication

Ausbildung

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Jobbeschreibung

County Emergency Communications in Smithton, PA, seeks an efficient 911 Emergency Dispatcher to handle calls and coordinate responders. Responsibilities include gathering information, confirming locations, and relaying accurate updates across multiple systems.

The role requires calm communication, strong listening skills, and the ability to manage urgent, changing situations while adhering to agency procedures.