911 Emergency Dispatcher — Calm, Critical Communications

County Emergency Communications; Torrance (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training & development

Job summary

County Emergency Communications in Torrance, PA seeks an 911 Emergency Dispatcher to connect urgent callers with responders. You will handle emergency and nonemergency calls, confirm locations, and relay information across multiple systems.

The role requires calm communication, attention to detail, and ability to work rotating shifts. Qualifications include a high school diploma or GED, strong typing and active listening skills, and the ability to organize information under pressure.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require experience.
• Typing, active listening, and clear speech are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callbacks, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Multitasking

Data entry

Education

High school diploma

Job description

County Emergency Communications in Torrance, PA seeks an 911 Emergency Dispatcher to connect urgent callers with responders. You will handle emergency and nonemergency calls, confirm locations, and relay information across multiple systems.

The role requires calm communication, attention to detail, and ability to work rotating shifts. Qualifications include a high school diploma or GED, strong typing and active listening skills, and the ability to organize information under pressure.