911 Emergency Dispatcher — Calm, Precise Response

911 Emergency Communications; Manton (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

911 Emergency Communications is seeking skilled dispatchers to connect callers with public safety responders in Manton, Michigan. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical resources according to agency procedures.

Successful candidates typically hold a high school diploma or equivalent, with some agencies preferring prior experience or relevant certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Organizational skills

Education

High school diploma

Equivalency credential

Job description

911 Emergency Communications is seeking skilled dispatchers to connect callers with public safety responders in Manton, Michigan. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical resources according to agency procedures.

Successful candidates typically hold a high school diploma or equivalent, with some agencies preferring prior experience or relevant certifications.