911 Emergency Dispatcher - Calm, Precise Critical Response

County Emergency Communications; Green Valley (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Green Valley, AZ is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders as required by agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while gathering critical information and relaying accurate updates to responders. Training and testing requirements vary by agency, with rotating shifts and overtime common.

Qualifications

• High school diploma or GED commonly required.
• Strong typing, active listening, clear speech.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Calm under pressure

Typing

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Green Valley, AZ is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders as required by agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while gathering critical information and relaying accurate updates to responders. Training and testing requirements vary by agency, with rotating shifts and overtime common.