Critical 911 Dispatcher: Calm, Coordinated Emergency Response

Emergency Telecommunicator Services; Vail (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Vail, AZ seeks 911 Emergency Dispatchers to connect callers with public safety responders. Duties include receiving emergency and nonemergency calls, confirming locations, documenting details, and coordinating police, fire, or medical resources per agency procedures.

A high school diploma is commonly required; training and certifications vary by agency. The role demands calm communication, active listening, accurate typing, and ability to work with multiple

Qualifications

• High school diploma or equivalent commonly required.
• Testing scores, experience and training deadlines vary by agency.
• Typing, listening, speaking and computer basics are emphasized.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details accurately.
• Assess priority using approved questions and procedures.
• Enter information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Vail, AZ seeks 911 Emergency Dispatchers to connect callers with public safety responders. Duties include receiving emergency and nonemergency calls, confirming locations, documenting details, and coordinating police, fire, or medical resources per agency procedures.

A high school diploma is commonly required; training and certifications vary by agency. The role demands calm communication, active listening, accurate typing, and ability to work with multiple