911 Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Catalina (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

County Emergency Communications in Catalina, AZ is seeking 911 emergency dispatchers who connect callers with police, fire, or medical responders. The job requires calm, precise communication, including confirming locations and coordinating resources under pressure.

The role may involve overnight shifts, weekends, and overtime depending on agency needs. Responsibilities include handling emergency and nonemergency calls, ensuring accurate incident data, and operating multiple dispatch systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Catalina, AZ is seeking 911 emergency dispatchers who connect callers with police, fire, or medical responders. The job requires calm, precise communication, including confirming locations and coordinating resources under pressure.

The role may involve overnight shifts, weekends, and overtime depending on agency needs. Responsibilities include handling emergency and nonemergency calls, ensuring accurate incident data, and operating multiple dispatch systems.