911 Emergency Dispatcher — Calm, Precise Critical Calls

911 Emergency Communications; Geneva (IN); On-site; USD 38,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks an emergency dispatcher to connect callers with police, fire, or EMS and coordinate responders in Geneva, IN. You will verify locations, manage multiple systems, and relay critical information accurately under pressure.

An ideal candidate demonstrates calm communication, active listening, and strong typing with solid computer proficiency. The role commonly involves shift work, overtime, and adherence to agency procedures.

Qualifications

• High school diploma or GED commonly required.
• Calm communication and careful attention essential.
• Strong listening and typing skills are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic with changing circumstances.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Typing

Computer proficiency

Organizational skills

Education

High school diploma

Tools

CAD/Computer-aided dispatch systems

Job description

911 Emergency Communications seeks an emergency dispatcher to connect callers with police, fire, or EMS and coordinate responders in Geneva, IN. You will verify locations, manage multiple systems, and relay critical information accurately under pressure.

An ideal candidate demonstrates calm communication, active listening, and strong typing with solid computer proficiency. The role commonly involves shift work, overtime, and adherence to agency procedures.