911 Emergency Dispatcher: Calm, Precise Crisis Coordination

911 Emergency Communications; Empire (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

911 Emergency Communications is seeking qualified dispatchers in Empire, CA. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, accuracy, and multi-system coordination. Applicants typically need a high school diploma, with some agencies preferring prior dispatch experience or certifications.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Typing speed, active listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain confidential information and records.

Skills

Excellent communication

Calm under pressure

Typing speed

Active listening

Multitasking

Education

High school diploma

Job description

911 Emergency Communications is seeking qualified dispatchers in Empire, CA. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per agency procedures.

The role requires calm communication, accuracy, and multi-system coordination. Applicants typically need a high school diploma, with some agencies preferring prior dispatch experience or certifications.