911 Emergency Dispatcher - Calm, Critical-Call Coordinator

911 Emergency Communications; Watsonville (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Freedom, CA seeks qualified dispatchers to answer emergency and nonemergency calls, verify locations, and coordinate responders. You will manage multiple systems, document evolving details, and relay information accurately under pressure.

Candidates should have a high school diploma or equivalent, with posting details on testing scores and certifications. Overtime and rotating shifts may apply, depending on the agency and needs.

Qualifications

• High school diploma or equivalent required in most agencies.
• Background screening and hiring assessments are standard.
• Telecommunicator certifications may be required or preferred.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when needed.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Organizational skills

Education

High school diploma or equivalent

Emergency telecommunicator certificate (optional)

Tools

Computer-aided dispatch systems

Radio communication equipment

Data entry

Job description

911 Emergency Communications in Freedom, CA seeks qualified dispatchers to answer emergency and nonemergency calls, verify locations, and coordinate responders. You will manage multiple systems, document evolving details, and relay information accurately under pressure.

Candidates should have a high school diploma or equivalent, with posting details on testing scores and certifications. Overtime and rotating shifts may apply, depending on the agency and needs.