911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Concord (CA); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Concord, CA is seeking 911 Emergency Dispatchers to connect people in urgent need with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources following agency procedures.

The role demands calm, precise communication, attention to detail, and the ability to manage multiple systems. Responsibilities include confirming locations, entering data into CAD, and supporting teams during

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Concord, CA is seeking 911 Emergency Dispatchers to connect people in urgent need with responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources following agency procedures.

The role demands calm, precise communication, attention to detail, and the ability to manage multiple systems. Responsibilities include confirming locations, entering data into CAD, and supporting teams during