911 Emergency Dispatcher — Calm, Critical-Calls Expert

911 Emergency Communications; Downieville (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Downieville, CA seeks skilled emergency dispatchers to coordinate police, fire, and EMS resources. You will receive emergency calls, verify locations, and relay information while juggling multiple systems.

The role emphasizes calm communication and meticulous information handling. Requirements include a high school diploma or GED and the ability to type accurately, listen actively, and operate CAD software.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Multitasking

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Downieville, CA seeks skilled emergency dispatchers to coordinate police, fire, and EMS resources. You will receive emergency calls, verify locations, and relay information while juggling multiple systems.

The role emphasizes calm communication and meticulous information handling. Requirements include a high school diploma or GED and the ability to type accurately, listen actively, and operate CAD software.