911 Emergency Dispatcher — Calm, Precise Communicator

911 Emergency Communications; Portland (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

911 Emergency Communications in Portland, OH is seeking qualified dispatchers to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

Ideal candidates have strong typing, listening, and communication skills, with the ability to stay composed under pressure and to organize information across multiple screens and systems.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Portland, OH is seeking qualified dispatchers to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or EMS resources per agency procedures.

Ideal candidates have strong typing, listening, and communication skills, with the ability to stay composed under pressure and to organize information across multiple screens and systems.