911 Emergency Dispatcher: Calm, Precise Call Center Pro

County Emergency Communications; Tulelake (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Tulelake, CA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, coordinate resources, and relay updates across multiple communications systems.

The role requires calm communication, active listening, and the ability to document changing circumstances while ensuring accurate incident records. Shift work and possible overtime are common.

Qualifications

• Calm communication during urgent calls.
• Active listening to gather accurate incident details.
• Typing accuracy for fast, error-free records.
• Clear, articulate speech for caller and responders.
• Ability to use computer systems to log incidents and coordinate responses.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders and monitor radio traffic as situations evolve.
• Maintain confidential records and ensure data accuracy.

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Tulelake, CA seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, coordinate resources, and relay updates across multiple communications systems.

The role requires calm communication, active listening, and the ability to document changing circumstances while ensuring accurate incident records. Shift work and possible overtime are common.