24/7 911 Dispatcher: Calm, Precise Life-Saving Coordination

Emergency Telecommunicator Services; Lennon (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services in Lennon, MI seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources per agency procedures.

We value calm communication, accurate information, and multi-tasking across radio and computer systems. A high school diploma is typically required, with opportunities for entry-level applicants and on-the-job training.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in Lennon, MI seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical resources per agency procedures.

We value calm communication, accurate information, and multi-tasking across radio and computer systems. A high school diploma is typically required, with opportunities for entry-level applicants and on-the-job training.