24/7 911 Emergency Dispatcher — Calm, Fast-Response

911 Emergency Communications; Lewiston (MI); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

911 Emergency Communications in Lewiston, MI is seeking qualified candidates for dispatcher roles. Responsibilities include answering emergency calls, confirming locations, and coordinating police, fire, or medical responders according to agency procedures.

Roles require calm communication, attention to detail, and the ability to manage multiple systems. Training and certifications may be required, with shift work and overtime common in this public safety field.

Qualifications

• High school diploma or GED is commonly required.
• Typing speed and accuracy are important for call handling.
• Strong listening and communication skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update teams as situations change.
• Provide instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Lewiston, MI is seeking qualified candidates for dispatcher roles. Responsibilities include answering emergency calls, confirming locations, and coordinating police, fire, or medical responders according to agency procedures.

Roles require calm communication, attention to detail, and the ability to manage multiple systems. Training and certifications may be required, with shift work and overtime common in this public safety field.