911 Emergency Dispatcher — Calm, High-Impact Communicator

County Emergency Communications; Scranton (Lackawanna County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with responders in Carbondale, PA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating with police, fire, and EMS per agency procedures.

The role emphasizes calm communication, accurate documentation, and the ability to manage multiple systems while working within assigned shifts and potential overtime.

Qualifications

• High school diploma is commonly required.
• Typing, listening, clear speech are essential.
• Proficiency with basic computer systems and information handling.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident details into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

County Emergency Communications is seeking 911 Emergency Dispatchers to connect callers with responders in Carbondale, PA. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating with police, fire, and EMS per agency procedures.

The role emphasizes calm communication, accurate documentation, and the ability to manage multiple systems while working within assigned shifts and potential overtime.