Emergency Communications Dispatcher — 24/7 Impact

County Emergency Communications; Hastings (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Pennsylvania seeks a qualified public safety dispatcher to answer emergency and nonemergency calls, verify addresses and details, and prioritize incidents according to agency procedures.

The role requires a high school diploma and skills in typing, listening, and calm communication. You will enter data into CAD systems, coordinate with responders, monitor radio traffic, and maintain confidential records.

Qualifications

• High school diploma or GED; testing scores and certifications determined by the official vacancy.
• Ability to type accurately and manage information under pressure.
• Willingness to obtain required telecommunicator certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Pennsylvania seeks a qualified public safety dispatcher to answer emergency and nonemergency calls, verify addresses and details, and prioritize incidents according to agency procedures.

The role requires a high school diploma and skills in typing, listening, and calm communication. You will enter data into CAD systems, coordinate with responders, monitor radio traffic, and maintain confidential records.