911 Dispatcher: Calm, Critical Coordination

County Emergency Communications; georgetown (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Bart, PA, is seeking 911 Emergency Dispatchers who connect callers with police, fire, and EMS. The role involves receiving emergency calls, gathering essential information, and coordinating responders according to agency procedures.

The job requires calm communication, careful attention, accurate data entry into CAD, and the ability to manage multiple screens and radio traffic.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Official announcements determine required testing scores and training deadlines.
• Typing accuracy, listening, and clear speech are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Bart, PA, is seeking 911 Emergency Dispatchers who connect callers with police, fire, and EMS. The role involves receiving emergency calls, gathering essential information, and coordinating responders according to agency procedures.

The job requires calm communication, careful attention, accurate data entry into CAD, and the ability to manage multiple screens and radio traffic.