911 Emergency Dispatcher — Calm, Fast-Paced Call Coordination

Emergency Telecommunicator Services; Buffalo (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Buffalo is seeking a 911 Emergency Dispatcher to connect callers with responders, gather critical information, and coordinate police, fire, or medical resources per agency procedures.

Applicants must remain calm under pressure, verify incident locations, document changes, and operate multiple dispatch systems. A high school diploma is often required; training and certifications may be required by the agency.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Typing, listening, clear communication, and information organization are valued.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls in the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Buffalo is seeking a 911 Emergency Dispatcher to connect callers with responders, gather critical information, and coordinate police, fire, or medical resources per agency procedures.

Applicants must remain calm under pressure, verify incident locations, document changes, and operate multiple dispatch systems. A high school diploma is often required; training and certifications may be required by the agency.