911 Emergency Dispatcher

Emergency Telecommunicator Services; Buffalo (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Buffalo is seeking a 911 Emergency Dispatcher to connect callers with responders, gather critical information, and coordinate police, fire, or medical resources per agency procedures.

Applicants must remain calm under pressure, verify incident locations, document changes, and operate multiple dispatch systems. A high school diploma is often required; training and certifications may be required by the agency.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Typing, listening, clear communication, and information organization are valued.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls in the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Dispatcher Opportunities in Buffalo

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

• Duty Location: {airport_name}, Buffalo, NY
• Employer: The hiring public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessmentsComplete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.