911 Emergency Dispatcher — Calm, Critical-Calls Pro

County Emergency Communications; Lowell (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Lowell, NC seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather essential information, verify locations, and coordinate resources according to agency procedures in a calm, rapid manner.

The role requires strong listening skills, accurate data entry, and the ability to manage multiple systems under pressure. Training, certifications, and potential overtime are typical elements of the assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

High typing speed

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Lowell, NC seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. You will gather essential information, verify locations, and coordinate resources according to agency procedures in a calm, rapid manner.

The role requires strong listening skills, accurate data entry, and the ability to manage multiple systems under pressure. Training, certifications, and potential overtime are typical elements of the assignment.