Emergency Medical Dispatcher: Fast-Paced Call Center

911 Emergency Communications; Henderson (NC); In loco; USD 37.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Descrizione del lavoro

911 Emergency Communications in Henderson, NC seeks Emergency Medical Dispatchers to join a team coordinating urgent medical responses. Dispatchers gather incident details, establish priorities, and support ambulance deployment using a certified system, following medical dispatch protocols.

Role may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; CPR certification and EMS dispatcher certification are often needed, with

Competenze

• A high school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification before appointment may be required; consult vacancy for exact qualifications.

Mansioni

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Conoscenze

Multitasking

Active listening

Data entry

Calm under pressure

Communication skills

Formazione

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Descrizione del lavoro

911 Emergency Communications in Henderson, NC seeks Emergency Medical Dispatchers to join a team coordinating urgent medical responses. Dispatchers gather incident details, establish priorities, and support ambulance deployment using a certified system, following medical dispatch protocols.

Role may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; CPR certification and EMS dispatcher certification are often needed, with