911 Emergency Dispatcher: Calm, Critical-Response Pro

County Emergency Communications; Westphalia Township (IA); On-site; USD 48,000 - 64,000; Full time

Job summary

County Emergency Communications is seeking qualified 911 emergency dispatchers for positions in Westphalia, IA. Duties include handling emergency calls, gathering critical details, and coordinating police, fire, and medical responders according to agency procedures.

Applicants should demonstrate calm communication, attention to detail, and ability to manage multiple systems. Positions may involve overnight shifts and overtime as needed to support public safety operations.

Qualifications

• High school diploma or equivalent required/commonly required.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma

Job description

County Emergency Communications is seeking qualified 911 emergency dispatchers for positions in Westphalia, IA. Duties include handling emergency calls, gathering critical details, and coordinating police, fire, and medical responders according to agency procedures.

Applicants should demonstrate calm communication, attention to detail, and ability to manage multiple systems. Positions may involve overnight shifts and overtime as needed to support public safety operations.