911 Emergency Dispatcher – Critical Communications Pro

County Emergency Communications; Granger (IA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Training opportunities

Overtime opportunities

Job summary

County Emergency Communications in Granger, IA is seeking 911 Emergency Dispatchers to connect callers with the appropriate responders. The role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates must communicate calmly under pressure, document evolving details, and relay accurate information while managing multiple systems.

Qualifications

• High school diploma or GED is typically required.
• Some agencies may require prior emergency communications experience.
• Certifications may be required as determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Granger, IA is seeking 911 Emergency Dispatchers to connect callers with the appropriate responders. The role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, and medical resources according to agency procedures.

Candidates must communicate calmly under pressure, document evolving details, and relay accurate information while managing multiple systems.