911 Dispatcher: Calm, Critical Communications Pro

911 Emergency Communications; Worden (IL); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

911 Emergency Communications in Worden, IL, seeks qualified dispatchers to connect callers with police, fire, or medical responders and coordinate urgent resources. The role involves gathering information, confirming locations, and relaying accurate details while managing multiple communications systems.

Qualifications include a high school diploma or GED, plus strong typing, active listening, clear speech, and basic computer skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active Listening

Clear Speech

Basic Computer Proficiency

Formation

High School Diploma or GED

Outils

Computer-aided Dispatch (CAD) Systems

Description du poste

911 Emergency Communications in Worden, IL, seeks qualified dispatchers to connect callers with police, fire, or medical responders and coordinate urgent resources. The role involves gathering information, confirming locations, and relaying accurate details while managing multiple communications systems.

Qualifications include a high school diploma or GED, plus strong typing, active listening, clear speech, and basic computer skills.