911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Martinsburg (IA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Descripción de la vacante

County Emergency Communications in Martinsburg, IA is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, accurate documentation, and the ability to monitor multiple systems. Overtime, night/weekend shifts, and rotating schedules are common depending on the assignment.

Formación

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful typing, listening, clear speech, and basic computer skills.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents evolve.
• Provide caller instructions within training limits and certify information.
• Maintain accurate records and protect confidentiality.

Conocimientos

Typing

Active listening

Clear speech

Basic computer proficiency

Educación

High school diploma or GED

Herramientas

Computer-aided dispatch

Descripción del empleo

County Emergency Communications in Martinsburg, IA is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, accurate documentation, and the ability to monitor multiple systems. Overtime, night/weekend shifts, and rotating schedules are common depending on the assignment.