911 Emergency Dispatcher: Calm, Critical Public Safety

Emergency Telecommunicator Services; Lost Nation (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Emergency Telecommunicator Services in Lost Nation, IA seeks 911 Emergency Dispatchers to connect callers with responders, verify locations, and manage multiple systems under pressure. The role involves handling urgent and nonurgent calls while following agency procedures and maintaining calm, accurate communication.

Responsibilities include documenting incident details, coordinating police, fire, or medical resources, and ensuring updates to responders as circumstances evolve.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Lost Nation, IA seeks 911 Emergency Dispatchers to connect callers with responders, verify locations, and manage multiple systems under pressure. The role involves handling urgent and nonurgent calls while following agency procedures and maintaining calm, accurate communication.

Responsibilities include documenting incident details, coordinating police, fire, or medical resources, and ensuring updates to responders as circumstances evolve.