911 Emergency Dispatcher — Calm, Critical-Response Pro

County Emergency Communications; Houghton (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

County Emergency Communications in Houghton, NY seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. You will gather essential incident details and manage multiple systems with calm, precise communication.

The role requires strong typing, active listening, clear speech, and the ability to handle high-pressure situations. Shift work and overtime may be required, depending on agency needs.

Qualifications

• Requires ability to type accurately and quickly.
• Good listening and communication skills are essential.
• Clear and concise speaking capabilities.
• Familiarity with basic computer operations and software.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

High typing speed

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Houghton, NY seeks 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or EMS resources. You will gather essential incident details and manage multiple systems with calm, precise communication.

The role requires strong typing, active listening, clear speech, and the ability to handle high-pressure situations. Shift work and overtime may be required, depending on agency needs.