911 Emergency Dispatcher — Calm, Critical Response Expert

County Emergency Communications; Town of Pompey (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

County Emergency Communications in Pompey, NY seeks compassionate 911 Emergency Dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm communication, strong listening, accurate data entry into CAD systems, and the ability to multitask across radio and computer screens. Training and certifications may be required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Computer literacy

Information management

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Pompey, NY seeks compassionate 911 Emergency Dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm communication, strong listening, accurate data entry into CAD systems, and the ability to multitask across radio and computer screens. Training and certifications may be required.