24/7 911 Dispatcher — Calm, Precise Emergency Communications

Emergency Telecommunicator Services; Houghton (MI); On-site; USD 52,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Houghton, MI. The role involves connecting callers with public safety responders, gathering essential information, and coordinating resources per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma or GED is commonly required, with some agencies seeking prior experience or certifications.

Qualifications

• High school diploma or GED required by many agencies.
• Typing speed and accuracy are important.
• Ability to listen carefully and communicate clearly.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations evolve.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Houghton, MI. The role involves connecting callers with public safety responders, gathering essential information, and coordinating resources per agency procedures.

Applicants should demonstrate calm communication, attention to detail, and the ability to manage multiple systems. A high school diploma or GED is commonly required, with some agencies seeking prior experience or certifications.