911 Emergency Dispatcher — Calm, Critical Communications

Emergency Telecommunicator Services; Dell (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Dell, AR, seeks a 911 Emergency Dispatcher to connect callers with public safety responders. You will verify locations, coordinate responders, and relay critical information while managing multiple systems.

The role requires calm communication, accuracy, and attention. Duties include data entry, prioritizing incidents, and maintaining records under pressure.

Qualifications

• High school diploma commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer skills

Information organization

Education

High school diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Dell, AR, seeks a 911 Emergency Dispatcher to connect callers with public safety responders. You will verify locations, coordinate responders, and relay critical information while managing multiple systems.

The role requires calm communication, accuracy, and attention. Duties include data entry, prioritizing incidents, and maintaining records under pressure.